Telenor's biometric SIM verification in Chitral

I belong to Garam Chashma, which is 48 KM from Chitral town. Telenor started functioning for a month and stopped working after selling their SIMS in our area at high prices. Due to the lack of services in our area I went to Chitral for the verification of my SIM. I visited Telenor Franchise for consecutively three days and was surprised to hear the lam excuses of the officials doing job inside the franchise. On the first day, I had to wait for a long time in the queue. When I reached the counter, the officials excused to verify my SIM saying that the internet is down. The second day the same excuses were made with additional demand of a number photocopies of my CNIC for ownership change. On the third day when I reached the official after standing in the queue he told me to verify the SIM from any retailer with a payment of Rs. 50 to the retailer. When I asked the official about his job description and his presence in the office another official took me to his cabin and verified my SIM for Rs. 20. All the networks are charging Rs. 10 and Telenor instead of providing good facilities to the customers abusing them financially and mentally. I am not the only one having this injustice but there are thousands who faced this injustice. I request the high authorities to stop such injustice happening inside the franchises in Chitral. I also request Telenor authorities to run the services in our area as soon as possible so that we can benefit from Telenor services. Fardad Ali Shah Sanik Bala Garam Chashma, Chitral]]>

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